Heads-up: Downloadable content (DLC) can’t be used for proof of purchase for console or PC games.įor physical copies of Mac or PC games, we need a clear and legible photo from you that includes the following: Make sure to attach your images to your EA Help case so our team can access them. To take a screenshot of your computer screen, use your PC/Mac's screenshot function (PC: Ctrl + Print Screen Mac: Shift + Command + 3).
All desktop screenshots must include your internet browser’s web address bar/page URL. If the images you provide us are edited or cropped in any way, we will ask you to get new ones. Find out which details and images we'll need you to send us.Īll images, screenshots, and photographs used as proof of purchase must be unedited and uncropped. When you contact us about a purchase, we'll sometimes ask you to provide proof of purchase.
